Can't Click Get Ready Button

Issue

Qtegra froze and Get Ready button not working

Environment

• iCAP 7000 series
• iCAP 6000 series
• iCAP Q/RQ/TQ
• Qtegra
• Windows 10
• Windows 7
• ECCN: EAR99

Resolution

Restart the Qtegra Services. This knowledge article can be used as a reference on how to do so: Restarting Qtegra Services