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Thermo Fisher Scientific

EPU “Error when acquiring image! Acquisition label must be unique”

Issue

When Acquiring an image in EPU in fraction mode with Falcon3, EPU returns : “Error when acquiring image! Acquisition label must be unique”

Environment

Titan Krios

Resolution

These are possible resolutions for the issue:

  • Reset CMTS

Cause

These are possible causes for the issue:

  • CMTS did not transferred images to storage server

Details

Goto Falcon service tool\storage\ => Found : Storage number of stored dataset = 711, not 0 => images not transfered to the server => Push the "initialized storage” button, then “refresh” => number of stored dataset = 0

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