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Thermo Fisher Scientific

EPU and Tomography Software unable to Open and Error

Issue

EPU and Tomography Software unable to Open, and Error Messages:Problem encountered while checking the license for EPU Exception from HRESULT: 0x800000BF”.

Environment

Titan Krios G3

Resolution

These are possible resolutions for the issue:

  • Perform Bergson Runtime software upgrade to v.2.13.1937. 
    • Runtime can also be found in Titan v.2.11.x or higher ISO Installer Packages.

Cause

These are possible causes for the issue:

  • Caused by, the Bergson B’Protected Runtime Software too old.

Details

Troubleshooting Details under Remote TeamViewer Session: 

  • Go to C:\Program Files (x86)\Common Files\Bergson Shared\Bprotected\BProtected.exe. 
  • Both EPU and Tomography Software are being Activated in Bergson B’Protected. 
    • EPU and Tomography TEM are Activated
  • By looking at the “About B’Protected”. 
    • Found this Runtime version is too old. 
  • Therefore, Perform upgrade to v.2.13.1937. 
    • After upgrade EPU and Tomography can be Opened Normally.

 

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