EPU and Tomography Software unable to Open, and Error Messages: “Problem encountered while checking the license for EPU Exception from HRESULT: 0x800000BF”.
Titan Krios G3
These are possible resolutions for the issue:
- Perform Bergson Runtime software upgrade to v.2.13.1937.
- Runtime can also be found in Titan v.2.11.x or higher ISO Installer Packages.
These are possible causes for the issue:
- Caused by, the Bergson B’Protected Runtime Software too old.
Troubleshooting Details under Remote TeamViewer Session:
- Go to C:\Program Files (x86)\Common Files\Bergson Shared\Bprotected\BProtected.exe.
- Both EPU and Tomography Software are being Activated in Bergson B’Protected.
- EPU and Tomography TEM are Activated.
- By looking at the “About B’Protected”.
- Found this Runtime version is too old.
- Therefore, Perform upgrade to v.2.13.1937.
- After upgrade EPU and Tomography can be Opened Normally.