EnergyFilterMonitor Offline

Issue

EnergyFilterMonitoris Offline

Environment

Titan Krios

Resolution

These are possible resolutions for the issue:

• Dongle update

Cause

These are possible causes for the issue:

• No selectris in customer dongle

Details

During selectrisinstallation it is not possible to get the EnergyFilterMonitorprogram online.
In the bottom it says connection succeeded but it remains offline ( see attached image ).

Solution : The selectris option needs to be enabled in the customer dongle ( it is not by default enabled in the service dongle ) to make it work.