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Thermo Fisher Scientific

Firmware/software interface mismatch

Issue

TEM UI shows error “Firmware/software interface mismatch”, vacuum test shows TMP pumps in red and other elements in yellow.

Environment

Themis 300 G3

Resolution

These are possible resolutions for the issue:

  • Place VCBT ID connector

Cause

These are possible causes for the issue:

  • VCBT ID connector (X6) not placed

Details

  • Verified system status → new system under installation. System operated in the factory, so software/hardware configuration incorrect is unlikely.
  • Verified if software was upgraded or configuration was changed → no changes made in the field.
  • Verified VCBT ID connector (connection X6) is present → it is not present. This will cause the vacuum configuration of the system to be unknown to the VCBT.

Problem was solved after placing ID connector on VCBT X6 (ID connector was taken off for shipment).

TEM UI error:
clipboard_ed4862c25cc40a43be2989ded77c74a70.png

Vaccum test showing TMP pumps in red, other elements in yellow:
clipboard_ebb081191250a64fa462bd778b479b2e8.png

 

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