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Thermo Fisher Scientific

Flu screen inserting error and crash flu screen viewer


when insert the flu screen, flu screen viewer crash,Screen lift button doesn't work with error message:"HRESULT E_FAIL has been returned from a call to a COM component"


Titan 80-300


These are possible resolutions for the issue:

  • replace Flu screen assembly


These are possible causes for the issue:

  • Flu screen assembly defective


Flu screen viewer crashes with an error during each screen inserting. Screen lift button on the hand panel doesn't work as well.

Replacing the UIOB flu and running a firmware update.---->No help.
TAD test of UIOB flu almost all pass except self test due to firmware not allow
All other critical test pass.
Checked the sensors on the lifting mechanism---> both working when manual insert/retract.

Solution: Replacing the entire flu screen assembly , issue fixed.

Error message flu screen inserting

Self test not allow


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