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Thermo Fisher Scientific

Flu screen inserting error and crash flu screen viewer

Issue

when insert the flu screen, flu screen viewer crash,Screen lift button doesn't work with error message:"HRESULT E_FAIL has been returned from a call to a COM component"

Environment

Titan 80-300

Resolution

These are possible resolutions for the issue:

  • replace Flu screen assembly

Cause

These are possible causes for the issue:

  • Flu screen assembly defective

Details

Flu screen viewer crashes with an error during each screen inserting. Screen lift button on the hand panel doesn't work as well.

Action:
Replacing the UIOB flu and running a firmware update.---->No help.
TAD test of UIOB flu almost all pass except self test due to firmware not allow
All other critical test pass.
Checked the sensors on the lifting mechanism---> both working when manual insert/retract.

Solution: Replacing the entire flu screen assembly , issue fixed.

Error message flu screen inserting
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Self test not allow
clipboard_ec9e9bbc3a85ce8ef517f21702ccdfa77.png

 

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