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Thermo Fisher Scientific

Hand Panel not responding after MPC reboot

Issue

After MPC is rebooted RHP will not connect

Environment

Metrios G2

Resolution

These are possible resolutions for the issue:

  • Install wired mouse and keyboard.

Cause

These are possible causes for the issue:

  • Customer installed wireless mouse and keyboard.

Details

RHP will not connect after rebooting MPC. Work around is to disconnect LHP then reconnect LHP . This establishes connection to RHP. All TAD tests for the RHP fail when connected ( working ) or disconnected ( not working ). We have replaced all RHP hardware. Hand panels, cables, interconnect boxes, MPC, were replaced per GTS and problem still persists. SW upgrade to latest revision of SW didn't resolve issue either.

 

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