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Thermo Fisher Scientific

Installation of TARO on remote PC fails (TEM 3.6.0)

Issue

Installation of TARO package on remote PC fails when using TEM 3.6.0 package (error “feilogtextwriter.dll is missing”)

Environment

Krios G4

Resolution

These are possible resolutions for the issue:

  • Upgrade to TEM 3.6.1 or higher

Cause

These are possible causes for the issue:

  • Software bug on TEM 3.6.0

Details

Installation of the TARO package on the targeted remote PC fails when using the TEM 3.6.0 installer files. The initial error message shown is “feilogtextwriter.dll is missing”.

After copying this file from the Microscope PC to the remote PC, this error message was cleared out, but in the end the installation on the remote PC still failed.

This is a known software bug in the TARO package as included on the TEM 3.6.0 package.

After upgrading to TEM 3.6.1, the problem was solved.

 

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