Skip to main content
Thermo Fisher Scientific

LicenseManagementService not running

Issue

Unable to activate EPU and Tomo.

Environment

Krios G3i

Resolution

These are possible resolutions for the issue:

  • Uninstall and then reinstall LicenseManagementService. After that, reinstall Bergson version 2.13.

Cause

These are possible causes for the issue:

  • LicenseManagementService was not running and could not be started.

Details

Uninstall and then reinstall ‘LicenceManagementDeveloper64' and 'LicenceManagementRuntime64’ from SW 2.14 Applications.iso because for unknown reason, we could not find the ‘LicenceManagementDeveloper64' and 'LicenceManagementRuntime64’ in SW 2.15.3 Applications.iso.

After that, the LicenseManagementService working and then we register the products again in PkLicensing.

However we encountered a different error while opening EPU and Tomo, after reinstalling Bergson version 2.13, issue fixed.

 

Error while running BProtected.exe
clipboard_e266c108886c21cacd408c4c62656976f.png

 

Error while running PKLicensing.exe
clipboard_e2922a13cfb2028510ff817ae858dc573.png

 

Error after opening EPU
clipboard_ea4ebf6522d370ac0e1d297cde5766cb0.png

 

  • Was this article helpful?