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Thermo Fisher Scientific

Unable to activate or deactivate Velox offline after HDD crash

Issue

Unable to activate or deactivate Velox offline after HDD crash.

Environment

Themis 200 G3

Resolution

These are possible resolutions for the issue:

  • Perform the actions as mentioned in the "details".

Cause

These are possible causes for the issue:

  • Velox detected hardware was changed in PC.

Details

  1. First make sure the license is deactivated, use PKlicensing to check and deactivate.
  2. Un-install Velox.
  3. Un-install Bergson B’protected runtime.
  4. Re-install Velox, it requires to input the activation code.

If issue remains, ask FSE to send ‘Software Reference Code’ which can be obtained by manual activation. You can use this ‘Software Reference Code’ in Bergson website (requires password) to get new license code that can work on new hardware.

 

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