How to gain access for an external partner

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To gain access as an external user, public users can view customer familiarization and end user documentation without needing login credentials. Future product-specific content may also be available to end users, with additional information provided when available. Distributors or service providers should refer to specific instructions on gaining KB access. Most user guides and some knowledge articles are accessible to public users without requiring login credentials.

Issue

How to gain access for an external user

Environment

Knowledge 1

Resolution

Please click to expand the use case for the external user.

►End Users: Customer Familiarization and other end user documentation is typically viewable by public users. Public users do not require log in credentials. However, in the future, content relevant to specific products may be made available to end users. More information will be provided if/when this content is made available.
►Distributors or Service Providers: Please see How to gain KB access for a Distributor for more information.
►Public Users: Depending on the product, most user guides and some knowledge articles are viewable by public users. Public users do not require log in credentials.