Thermo Scientific TSX TLE HLE RLE Series ULT Freezers - Spinning Cursor Troubleshooting Guide
This troubleshooting guide addresses the issue of a spinning cursor when connecting to instruments. It covers potential causes including low signal strength (requiring 2.4 GHz WiFi and at least -60 dBm), firewall settings (ensuring ports 443, 123, 80 are open), corrupt cloud data (resetting cloud data through specific steps), proxy server incompatibility, and unsupported enterprise authentication (802.1X). The guide is intended for new HC models TSX, RLE, TLE, and 890086.
Description:
How to troubleshoot the root cause of the spinning cursor on instrument connect.
Environment:
ULT TSX Freezers and Advanced HC models:
| 8930086A | HLE30086A | RLE30086A | TLE30086A | TSX40086A | |
| 8930086D | HLE30086D | RLE30086D | TLE30086D | TSX40086D | |
| 8930086V | HLE30086V | RLE30086V | TLE30086V | TSX40086G | |
| 8940086A | HLE40086A | RLE40086A | TLE40086A | TSX40086V | |
| 8940086D | HLE40086D | RLE40086D | TLE40086D | TSX50086A | |
| 8940086V | HLE40086V | RLE40086V | TLE40086V | TSX50086D | |
| 8950086A | HLE50086A | RLE50086A | TLE50086A | TSX50086G | |
| 8950086D | HLE50086D | RLE50086D | TLE50086D | TSX50086V | |
| 8950086V | HLE50086V | RLE50086V | TLE50086V | TSX60086A | |
| 89600A | HLE60086A | RLE60086A | TSX60086D | ||
| 89600D | HLE60086D | RLE60086D | TSX60086G | ||
| 89600V | HLE60086V | RLE60086V | TSX60086V | ||
| TSX70086A | |||||
| TSX70086D | |||||
| TSX70086G | |||||
| TSX70086V | |||||
Attachment(s):
| File | Last Modified |
|---|---|
| Thermo Scientific TSX TLE HLE RLE Series ULT Freezers - Spinning Cursor Troubleshooting Guide.pdf | November 22, 2021 |