When the microscope arrives
When the microscope arrives, check the exterior of the shipping box for signs of damage. If the box appears damaged, contact us for instructions.
Your microscope will be unpacked and installed by one of our service representatives, and that person will check for damage and will verify that the shipment is complete.
Move the shipping box to the installation location at least 24 hours before the installation, and read the following notices.
While moving the instrument, keep the shipping box upright. Damage due to improper moving techniques is not covered by the warranty.
If needed, you can unpack the shipping boxes before the installation, but do not do so unless it is absolutely necessary.
If you open the shipping box before the system is installed by one of our service engineers, the warranty will not cover any missing or damaged parts.