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Thermo Fisher Scientific

How to restart Paradigm Thermo IR engine service

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Restarting Thermo Scientific IR Instrument Engine Service corrects issues with Paradigm communication. OMNIC Paradigm may display an error message during data collection or instrument alignment. The software may also fail to connect to the stage or camera, prevent workflows from running, or experience other general operational issues.

Issue

OMNIC Paradigm may display an error message during data collection or instrument alignment. The software may also fail to connect to the stage or camera, prevent workflows from running, or experience other general operational issues.

Environment

  • OMNIC Paradigm
  • Summit X
  • Apex
  • RaptIR

Resolution

  1. Open Windows Services as an Administrator if not already logged in as one.
  2. In Windows Services navigate to the Thermo processes.
  3. Locate the Thermo Scientific IR Instrument Engine Service
  4. Right Click on the service, and click Stop.
  5. This will stop the Service and the Thermo Scientific Cloud Connector Engine Service also.
  6. Click the Yes 
  7. Locate the Thermo Scientific IR Instrument Engine Service .
  8. Right Click on the service, and click Start.
  9. Locate the Thermo Cloud Connector Engine Service
  10. Right Click on the service, and click Start.
  11. Once Both services are running Open Omnic Paradigm.