Contacting Regulatory Products Group

Issue

How do you contact the Regulatory Products Group for questions on:

• CMD, LE, CAD Qualification Documents (IQ/OQ)
• RPG Sync, RPG Reports Applications 
• RPG Qualification Certification
• General Compliance Inquiries

Resolution

For RPG questions please contact :

USPAL.SupportCompliance@thermofisher.com (Internal TFS Employees)

 Support.RPG@thermofisher.com (External Dealers, Partners and Customers)  

Please use the Following Subject line format for Correspondence:  [RPG or LPD] - Date[YYYYMMDD] - [Country] – [RPG Product or Document Name] - brief synopsis

For MasterControl questions please contact:

uls_mc_assistance@thermofisher.com

For Metrology/IndySoft questions please contact:

metrologynam@thermofisher.com