How do I obtain support for LogMeIn Rescue and Rescue Lens?
Issue
How do I obtain support for LogMeIn Rescue & Rescue Lens?
Environment
GoTo/LogMeIn Rescue & Rescue Lens
Resolution
This tool is owned by Samantha Morrissette and John Jameson. Supported and administered entirely from within the IES, LSLPG/GSS, and MSD divisions; IES supports all divisions other than LSLPG/GSS and MSD.
- Email the support team.
- Visit the LogMeIn iConnect site and submit a support ticket.
NOTE: Do not contact Thermo Fisher IT or the vendor directly unless it is to request Temporary Admin rights to your device to install the Technician Console.