Error MD 2018

Issue

Error MD 2018: The spectrometer has failed to set the correct photomultiplier voltage. The optimum output cannot be found. 

Environment

• iCE 3300
• iCE 3400
• iCE 3500

Resolution

Switch out lamps. 

Analysis

Customer had a Ca/Mg  lamp. Had them run a monochromator calibration which passed. When switched back to their Ca only lamp, the error persisted. Had customer use the Ca/Mg lamp and the error was resolved. 

Cause

HCL not putting out enough energy.