Error setting cool gas value

Issue

When attempting to start an iCAP-RQ customer got an error message of Error setting cool gas vlaue

Environment

• iCAP RQ
• iCAP Q
• iCAP TQ

Resolution

1. Closed all Qtegra programs
2. Turn the RQ off for 15 seconds
3. Powered on the iCAP RQ
4.  Started Qtegra and attempted to light the plasma. Instrument ignited and went to operate state. .

Cause

Possible fault in the mass flow controller that a power cycle fixed.