Cetac ASX-560, ASX-280 home position error and Labbook fails

Issue

After autosampler ASX-560 or ASX-280 installation, it may occur running a labbook, that Qtegra stops when the probe returns to home position from random rack position, the autosampler led in dashboard turns red, showing false communication issue. Error 017: error moving home is an example of an error message that may be present in the log file.

Environment

• iCAP 6000 Series
• iCAP 7000 Series
• ICAPPRO Series
• Qtegra
• ASX 560
• ASX 280

Resolution

See attached file: Cetac ASX-560_280 home position error Rev 2.pdf for more information on the error and this knowledge article for details on how to perform an alignment: Rev 4 - 480221 - Alignment Guide for ASX-280 and ASX-560 Autosamplers