iTEVA Control Center will not open
Originally submitted by kendall.norwood@thermofisher.com on 4/8/2025 7:44:23 PM UTC
Issue
When trying to open iTEVA control center an error message pops up saying "record is deleted" and iTEVA doesn't open.
Environment
- iCAP 6000/7000 Series
- iTEVA
Resolution
Have user to rename the Journal file CID_MS32.TJA to > CID_ms32.TJA12. It will be recreated and allow iTEVA to open and update new journal..