How to Export and Send a Qtegra LabBook for Thermo Fisher Troubleshooting

Issue

A Qtegra LabBook must be exported and sent to Thermo Fisher for troubleshooting.

Environment

• iCAP 6000
• iCAP 7000
• iCAP Q
• iCAP RQ
• iCAP MX
• Qtegra ISDS

Resolution

Export the Qtegra LabBook file and attach it to an email by following the steps below.

1. In Qtegra, navigate to File Manager.
   
   Figure 1. File Manager location in Qtegra ISDS
2. Right-click the LabBook that must be sent and select Export.
   
   Figure 2. Exporting a LabBook from File Manager  
   *NOTE: The Export function may be restricted by your System Administrator. If the Export option is unavailable or greyed out, contact your System Administrator for access.
3. Select a destination folder for the exported LabBook file and save the export.
   
   Figure 3. Selecting an export destination for the LabBook file
4. Attach the exported LabBook file to an email and send it to the appropriate Thermo Fisher representative. Verify the attachment is included before sending the email.

Analysis

In regulated environments, the Workspace folder storing LabBooks may not be accessible through Windows Explorer. The Qtegra ISDS File Manager Export function allows users to retrieve LabBooks without requiring direct access to the Windows file structure.