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Thermo Fisher Scientific

Can't Communicate with iCAP Qnova Instrument in Instrument Control - Error: attempt to stop error in serial port reader

Issue

Loss of communication and now can't communication with iCAP RQ in Instrument Control

Environment

  • iCAP Q
  • iCAP Qnova Series
  • ECCN: EAR99

Resolution

1)    Open the Device Manager in Windows. One way this can be accomplished in Win 10 is:

a)    Click on the Search icon Search icon.png if available in the Windows taskbar OR Right-click on the Windows icon and select Search

b)    Type “Device Manager” in the Search box and then click Open

Device Manager 2.png

2)    In Device Manager, Expand the tree for Ports by left-clicking on the triangle next to Ports

Ports.png

3)    Check to see if the Instrument COM port is setup like that in Figure 1. It should be stated as "Thermo Fisher USB Link to iCAP Q"

Device Manager - iCAP Q.png

Figure 1: Instrument COM port

If instead you see a Port stated as "USB Serial Device" (see Figure 2) then the driver will need to be reinstalled.

No Thermo to iCAP Q.jpg

Figure 2: Incorrect COM port

4) Close out of Instrument Control, Qtegra and Configurator

5) Navigate to: C:\Program Files\Thermo\Qtegra\_Binaries\USB\iCAP Q

6) Execute the application "DPInst". Follow the wizard to install the driver for iCAP Q/RQ/TQ.

DP Install.PNG

 

 

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