Skip to main content
Thermo Fisher Scientific

Error Setting Nebulizer Value in Qtegra

Issue

During startup sequence, plasma goes out and error message "Error Setting Nebulizer Value" is returned in Log View

Environment

  • iCAP Q
  • iCAP RQ
  • iCAP TQ

Resolution

Power cycle the instrument by shutting off the circuit breaker on the left hand side of the instrument and waiting 30 seconds before powering back on.

Cause

The software is telling the instrument to set the nebulizer flow to a certain value during startup but the instrument is unable to do so due to a lockup on the Flow Control board. Since you can't reach into the instrument to just reset the flow control board, the entire instrument must be shut off for 30s in order to rest the Flow Control board.

 

  • Was this article helpful?