PSB-ICSP-1084 - Device Disconnection Solution
Several customers using ICSP devices with Windows 10 have reported unreliable USB connections, resulting in device disconnection errors. To resolve this, disable C-State in the BIOS on Dell computers and remove the “Dell Support Assist” feature. If issues persist, follow standard troubleshooting steps.
Description:
The attached document discusses the solution to ICSP devices not communicating reliably through a USB connection when running computers with Windows 10.
Customer may see USB Device not found or USB disconnect.
For more information, see How to check C-States settings on Dell, HP, and Lenovo PCs.
Environment:
- All ICSP devices using computers with Windows 10
- Integrion
Attachment(s):
| File | Last Modified |
|---|---|
| PSB-ICSP-1084 - Device Disconnection Solution.pdf | November 09, 2021 |