Knowledge Base Search Filter Options

The Knowledge Base Filter Option

• The filter options will allow users to refine their search in the Knowledge Base.
• Thousands of articles are in the Knowledge Base and articles are being added each day, filtering your search results is highly suggested. 
• The filter box is located to the left of the search result page. 

Location Filter

• Users will see the number of search results that are in each location category.
• The location categories are considered the top level categories within the Knowledge Base.

Note: An article can be located in more than one category. 

Article Type Filter

• Users can filter by the level of  article categorization:
  • Categories - 
  • Guide - 
  • Topic - 
  • How-To - 
  • Reference - 

KCS Enable Filter

• Looking for the troubleshooting, issue/resolution, experience-based knowledge articles? We call those KCS Knowledge Articles!

• Selecting the 'Yes' check box allows users to only search through KCS Knowledge Articles. 
• Selecting the 'No" box will allow users to search all articles within the Knowledge Base, this means KCS Knowledge articles and Document Upload Articles such as Manuals. 

Tip: If you want only KCS Knowledge Articles, selecting yes will greatly refine your search results in the Knowledge Base.

Confidence Filter 

• Confidence of an article defines the state the article is in. 
  • WIP - Work in Progress. WIP articles are likely just drafts and hold little confidence to resolve an issue.
  • Not Validate - Articles set to Not Validated are complete but are not yet proven to resolve the captured issue.
  • Validated - Articles set to Validated are complete, have solved the captured issue at least once, and hold high confidence for resolving future issues. 
  • Archived - Articles set to Archived do not appear in search results because they are outdated, duplicates, or have no confidence for resolving issues.

Visibility Filter 

• Internal users have the option to view articles by the visibility. 
  • Internal - Only TFS users who have been given permission to access the page can view it. 
  • Partners - Users in the Partner Group such as ASP and Distributor users can view the page. 
  • Customers - Users in the Customers, Partners, and Internal Groups can see the page.
  • Public - When visibility is set to Public, anyone can view the page and it is indexed by Google.

Governance Filter

• This is an optional attribute for users who created the article.
• The experience-based articles are typically KCS Knowledge articles.
• The compliance-based articles are directed toward review process for specific articles such as Factory Communications.

Flag Filter

• Flagged articles are only for KCS Knowledge Articles.
• A flagged page is when a page needs additional review or changes. 
• This would be a great way to find flagged articles that a KCS contributor or KCS publisher is searching for. 

Documentation Type Filter

• User can filter by the type of documentation desired.

Language Filter

• If there is a desired language the user prefers, this another location to change the language option.
• There is an additional location to change preferred lanugage on the upper left corner of the homepage. 

Attachment Enable Filter

• Users can filter articles that only contain:    
  • Documents that have been attached to articles
  • Images that are located within an article
• If the toggle is to the right, the attachment filter is enabled.
• If the toggle is to the left, the attachment filter is not enabled.