Knowledge Base Search Filter Options
The Knowledge Base Filter Option
- The filter options will allow users to refine their search in the Knowledge Base.
- Thousands of articles are in the Knowledge Base and articles are being added each day, filtering your search results is highly suggested.
- The filter box is located to the left of the search result page.
Location Filter
- Users will see the number of search results that are in each location category.
- The location categories are considered the top level categories within the Knowledge Base.
Note: An article can be located in more than one category.
Article Type Filter
- Users can filter by the level of article categorization:
- Categories -
- Guide -
- Topic -
- How-To -
- Reference -
KCS Enable Filter
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Looking for the troubleshooting, issue/resolution, experience-based knowledge articles? We call those KCS Knowledge Articles!
- Selecting the 'Yes' check box allows users to only search through KCS Knowledge Articles.
- Selecting the 'No" box will allow users to search all articles within the Knowledge Base, this means KCS Knowledge articles and Document Upload Articles such as Manuals.
Tip: If you want only KCS Knowledge Articles, selecting yes will greatly refine your search results in the Knowledge Base.
Confidence Filter
- Confidence of an article defines the state the article is in.
- WIP - Work in Progress. WIP articles are likely just drafts and hold little confidence to resolve an issue.
- Not Validate - Articles set to Not Validated are complete but are not yet proven to resolve the captured issue.
- Validated - Articles set to Validated are complete, have solved the captured issue at least once, and hold high confidence for resolving future issues.
- Archived - Articles set to Archived do not appear in search results because they are outdated, duplicates, or have no confidence for resolving issues.
Visibility Filter
- Internal users have the option to view articles by the visibility.
- Internal - Only TFS users who have been given permission to access the page can view it.
- Partners - Users in the Partner Group such as ASP and Distributor users can view the page.
- Customers - Users in the Customers, Partners, and Internal Groups can see the page.
- Public - When visibility is set to Public, anyone can view the page and it is indexed by Google.
Governance Filter
- This is an optional attribute for users who created the article.
- The experience-based articles are typically KCS Knowledge articles.
- The compliance-based articles are directed toward review process for specific articles such as Factory Communications.
Flag Filter
- Flagged articles are only for KCS Knowledge Articles.
- A flagged page is when a page needs additional review or changes.
- This would be a great way to find flagged articles that a KCS contributor or KCS publisher is searching for.
Documentation Type Filter
- User can filter by the type of documentation desired.
Language Filter
- If there is a desired language the user prefers, this another location to change the language option.
- There is an additional location to change preferred lanugage on the upper left corner of the homepage.
Attachment Enable Filter
- Users can filter articles that only contain:
- Documents that have been attached to articles
- Images that are located within an article
- If the toggle is to the right, the attachment filter is enabled.
- If the toggle is to the left, the attachment filter is not enabled.