Preparing Content for a Parts Explorer Page

Title

How to Prepare and Submit Content for a Parts Explorer Page

Article Type

Work Instructions / Standard Operating Procedure (SOP)

Purpose

This article explains the process Service and Support teams must follow to request, prepare, and submit content for a Parts Explorer page.

The Parts Explorer provides users with:

Orderable part information
Product-specific part groupings
Service manual references
Factory communications
Knowledge article links
Part images
Ordering guidance and notes

The Knowledge Team uses the submitted spreadsheet and media content to generate the final Parts Explorer HTML page.

Scope

This process applies to:

Service Teams
Technical Support Teams
Product Support Organizations
Knowledge Contributors
Product Business Teams

Process Overview

The Parts Explorer workflow consists of the following phases:

Submit a project request
Receive the template and instructions
Collect and upload part images
Complete the Parts Explorer spreadsheet
Submit content to the Knowledge Team
Review and approve the generated page
Maintain future updates

Phase 1 – Submit a Project Request

To initiate a Parts Explorer project, the requesting team must submit a request to the Knowledge Team.

Required Actions

Complete the official project request form
Identify the product line and scope
Indicate whether a field feedback/image collection form is required

NOTE: Insert the official project request form link here.

Phase 2 – Receive the Instruction Set and Template

Once the request is approved, the Knowledge Team will provide:

The Parts Explorer instruction set
The standardized spreadsheet template
Guidance for image repository setup
Optional field image collection support if requested

Parts Explorer Template.xlsx

Phase 3 – Collect and Upload Part Images

Part images are required to support the Parts Explorer experience.

Image Requirements

Images should:

Clearly identify the part
Be high quality and readable
Use a consistent naming convention

Recommended Image Naming Convention

It is recommended that image filenames contain:

Part Number
Part Description

Example

074562_Pump_Seal_Assembly.jpg

Using a consistent naming structure simplifies image matching and spreadsheet population.

Upload Images to the Knowledge Base

Images must be uploaded to the appropriate media repository location within the Knowledge Base.

Recommended Process

Locate the appropriate media repository for the product line
Create or update the repository article
Upload all part images

Upload Tips

Images may be uploaded individually
Entire folders can be drag-and-dropped into the repository
Bulk uploads significantly reduce preparation time

Obtaining Image URLs

After image upload is complete, image URLs must be captured and entered into the spreadsheet.

Option 1 – Extract URLs from Page HTML

Open the media repository article
Copy the page HTML/source
Use GPT or another parsing method to extract image URLs

Option 2 – Copy Individual Image URLs

Open the media repository article
Right-click the image
Select:
- Copy image address
- or Copy image URL
Paste the URL into the spreadsheet

Phase 4 – Complete the Parts Explorer Spreadsheet

The spreadsheet template provided by the Knowledge Team is the primary source used to generate the Parts Explorer page.

Spreadsheet Column Definitions

Column A – Product Line

Defines the applicable product line.

Examples

Ion Chromatography
Gas Chromatography
Mass Spectrometry

Column B – Product Model

Defines the specific product model associated with the part.

Column C – Category

Defines the part grouping/category.

Example Categories

System
Option
Module
Pump
Injector
Detector
Accessory

Categories may be customized by the business.

Column D – Part Number

The official orderable part number.

Column E – Part Description

A user-friendly description commonly used by Service and Support personnel.

Column F – SAP Part Description

The official SAP part description.

This assists users in validating correct part selection.

Column G – Service Manual URL

A link to the service manual PDF.

Preferred location:

Knowledge Base-hosted PDF

Alternative:

Approved external PDF location

Opening a PDF to a Specific Page

Service manual URLs can be configured to open directly to a specific page.

URL Format

Append the following to the end of the PDF URL:

?origin=mt-web#page=41

Where:

41 is the target PDF page number

Example – Standard PDF URL

https://knowledge1.thermofisher.com/@api/deki/files/51876/Thermo_Scientific_Dionex_Invion_Service_Manual.pdf

Example – PDF Opening to Page 41

https://knowledge1.thermofisher.com/@api/deki/files/51876/Thermo_Scientific_Dionex_Invion_Service_Manual.pdf?origin=mt-web#page=41

Important Note

Some PDFs contain:

Cover pages
Tables of contents
Preface sections

Because of this, the displayed document page number may not match the actual PDF page count.

Always verify the correct page number before creating links.

Column H – Image URL

The direct URL to the uploaded image stored in the Knowledge Base media repository.

Each row should contain the image URL associated with the corresponding part number.

Hint

GPT is an effective tool for extracting image URLs from repository page HTML. If image filenames contain the part number and part description, GPT can help:

Match image URLs to the correct part number in Column D
Populate Column H with the appropriate image URL

Column I – Ordering Permissions

Defines who may order the part.

Common Values

Service Only
Customer and Service

Column J – Active Status

Defines whether the part is currently active.

Example Values

Yes
No

Column K – Calibration Required

Indicates whether calibration is required after part replacement.

Example Values

Yes
No

Column L – Currently Unused

Reserved for future use.

Columns M, N, and O – Factory Communication URLs

Used for Factory Communication references.

Usage

Column M = Factory Communication #1
Column N = Factory Communication #2
Column O = Factory Communication #3

Each column should contain a valid URL.

Columns P and Q – Knowledge Article URLs

Used for related Knowledge Base articles.

Usage

Column P = Knowledge Article #1
Column Q = Knowledge Article #2

Column R – Notes

Used for additional information relevant to ordering or service.

Example Notes

Requires two units
Order with gasket kit
Calibration required after installation
Compatible only with revision B systems

Phase 5 – Submit Content to the Knowledge Team

After completing the spreadsheet and image uploads, provide the following:

Required Deliverables

Completed spreadsheet template
Confirmation of image upload completion
Desired Parts Explorer location
Any required forms or workflow requests

Phase 6 – Knowledge Team Build and Review

The Knowledge Team will:

Generate the Parts Explorer HTML page
Build associated forms if required
Upload the completed page
Provide review access

The requesting team must:

Review the generated page
Validate images and links
Confirm part information accuracy
Approve publication
Extend access as needed

Ongoing Maintenance

After publication, the requesting team is responsible for:

Maintaining part accuracy
Providing updated spreadsheet revisions
Supplying new images
Requesting additions or removals

The Knowledge Team can rapidly regenerate updated Parts Explorer pages from revised spreadsheet submissions.

Summary

To prepare a Parts Explorer page:

Submit a project request
Collect and upload images
Capture image URLs
Complete the spreadsheet template
Submit content to the Knowledge Team
Review and approve the generated page
Maintain updates through spreadsheet revisions

Following this process ensures consistent, scalable, and maintainable Parts Explorer experiences across Service and Support organizations.