Centrifuge can not be operated
Issue
- The centrifuge can not be operated.
- The run does not start or the centrifuge runs down without being braked.
Environment
Multifuge X Pro-Megafuge ST Plus Centrifuge Series:
Laboratory Use Centrifuges | In Vitro Diagnostic Centrifuges | ||
Catalog No. | Benchtop Centrifuge | Catalog No. | Benchtop Centrifuge |
75009900 | Multifuge X4 Pro 208-240 V ±10%, 50 / 60 Hz | 75009500 | Multifuge X4 Pro-MD 208-240 V ±10%, 50 / 60 Hz |
75009901 | Multifuge X4 Pro 120 V ±10%, 60 Hz | 75009501 | Multifuge X4 Pro-MD 120 V ±10%, 60 Hz |
75009915 | Multifuge X4R Pro 220-240 V ±10%, 50 Hz / 230 V ±10%, 60 Hz | 75009515 | Multifuge X4R Pro-MD 220-240 V ±10%, 50 Hz / 230 V ±10%, 60 Hz |
75009815 | Multifuge X4R Pro 220 V ±10%, 60 Hz | 75009615 | Multifuge X4R Pro-MD 220 V ±10%, 60 Hz |
75009916 | Multifuge X4R Pro 120 V ±10%, 60 Hz | 75009516 | Multifuge X4R Pro-MD 120 V ±10%, 60 Hz |
75009903 | Megafuge ST4 Plus 208-240 V ±10%, 50 / 60 Hz | 75009503 | Megafuge ST4 Plus-MD 208-240 V ±10%, 50 / 60 Hz |
75009904 | Megafuge ST4 Plus 120 V ±10%, 60 Hz | 75009504 | Megafuge ST4 Plus-MD 120 V ±10%, 60 Hz |
75009918 | Megafuge ST4R Plus 220-240 V ±10%, 50 Hz / 230 V ±10%, 60 Hz | 75009518 | Megafuge ST4R Plus-MD 220-240 V ±10%, 50 Hz / 230 V ±10%, 60 Hz |
Resolution
Troubleshooting Tips:
- Restart the centrifuge.
- If the error message still shows, contact a service technician.
If you need to contact customer service:
- Provide the order no. and the serial no. of your device. This information can be found on the type plate.
To identify the software version on a centrifuge with a LCD control panel, proceed as follows:
- Hold down any of the keys and then switch on the centrifuge. You enter the system menu.
- Press the START key.
- Press and hold the ENTER key, until the following message is displayed: Software ID: xxxxxxx
To identify the software version on a centrifuge with a GUI:
- Press the Files and Info button on the navigation bar.
- Product version information is displayed.