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Thermo Fisher Scientific

Centrifuge can not be operated

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Issue

  • The centrifuge can not be operated.
  • The run does not start or the centrifuge runs down without being braked.

Environment

Multifuge X Pro-Megafuge ST Plus Centrifuge Series:

Laboratory Use Centrifuges In Vitro Diagnostic Centrifuges
Catalog No. Benchtop Centrifuge Catalog No. Benchtop Centrifuge
75009900 Multifuge X4 Pro 208-240 V ±10%, 50 / 60 Hz 75009500 Multifuge X4 Pro-MD 208-240 V ±10%, 50 / 60 Hz
75009901 Multifuge X4 Pro 120 V ±10%, 60 Hz 75009501 Multifuge X4 Pro-MD 120 V ±10%, 60 Hz
75009915 Multifuge X4R Pro 220-240 V ±10%, 50 Hz / 230 V ±10%, 60 Hz 75009515 Multifuge X4R Pro-MD 220-240 V ±10%, 50 Hz / 230 V ±10%, 60 Hz
75009815 Multifuge X4R Pro 220 V ±10%, 60 Hz 75009615 Multifuge X4R Pro-MD 220 V ±10%, 60 Hz
75009916 Multifuge X4R Pro 120 V ±10%, 60 Hz 75009516 Multifuge X4R Pro-MD 120 V ±10%, 60 Hz
75009903 Megafuge ST4 Plus 208-240 V ±10%, 50 / 60 Hz 75009503 Megafuge ST4 Plus-MD 208-240 V ±10%, 50 / 60 Hz
75009904 Megafuge ST4 Plus 120 V ±10%, 60 Hz 75009504 Megafuge ST4 Plus-MD 120 V ±10%, 60 Hz
75009918 Megafuge ST4R Plus 220-240 V ±10%, 50 Hz / 230 V ±10%, 60 Hz 75009518 Megafuge ST4R Plus-MD 220-240 V ±10%, 50 Hz / 230 V ±10%, 60 Hz

Resolution

Troubleshooting Tips:

  1. Restart the centrifuge.
  2. If the error message still shows, contact a service technician.

If you need to contact customer service:

  1. Provide the order no. and the serial no. of your device. This information can be found on the type plate.

To identify the software version on a centrifuge with a LCD control panel, proceed as follows:

  1. Hold down any of the keys and then switch on the centrifuge. You enter the system menu.
  2. Press the START key.
  3. Press and hold the ENTER key, until the following message is displayed: Software ID: xxxxxxx

To identify the software version on a centrifuge with a GUI:

  1. Press the Files and Info button on the navigation bar.
  2. Product version information is displayed.