Thermo Fisher Scientific warrants that each product we sell is free from defects in labor and materials and shall conform to its product specifications as defined in the product user documentation. If the product does not function as warranted during the warranty period, we will repair or replace it without charge. If, in our judgment, we are unable to do so, you may return it to us and we will refund your money.
This warranty replaces all other warranties, expressed or implied, including the implied warranties of merchantability and fitness for a particular purpose and any other obligations or liabilities on the part of Thermo Fisher Scientific whether in contract, warranty, negligence or otherwise. Thermo Fisher Scientific shall not be liable for and disclaims all consequential, incidental, and contingent damages.
The system warranty period is 12 months in the U.S.A. and Canada. The warranty period begins on the date of installation or 30 days from the date of invoice, whichever is sooner.
The system warranty period for products sold outside the U.S.A. and Canada is 12 months from the date of installation or 14 months from the date of shipment, whichever is sooner.
Limit of warranty
Misuse, accident, modification, unsuitable physical or operating environment, improper maintenance, or damage caused by a product for which we are not responsible will void the warranty.
Consumables are not covered under warranty.
Items not covered by warranty:
We do not warrant uninterrupted or error-free operation of a product. We provide certain non-Thermo Fisher Scientific products on an “as is” basis. Non-Thermo Fisher Scientific manufacturers or suppliers may provide their own warranties. A separate software warranty is provided with the software user documentation.
Inside the shipping box, the instrument is sealed in a plastic bag to keep the optical components dry.
You must allow 24 hours for the instrument to reach room temperature before opening the bag. If the bag is opened before the instrument reaches room temperature, moisture could condense on the optical components and cause permanent damage.
Your warranty will not cover:
- Damage due to improper moving techniques.
- Missing or damaged parts if the shipping boxes are unpacked before our service engineer installs the system.
- Damage due to removing the sealed plastic bag before the instrument has come to room temperature.