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Thermo Fisher Scientific

How do I generate usage reports for Rescue and Rescue Lens users?

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Issue

How do I generate usage reports for Rescue and Rescue Lens users?

Environment

Remote Support

GoTo/LogMeIn Rescue & Rescue Lens

Resolution

By default, users do not enjoy permissions to administer the LogMeIn Rescue & Rescue Lens tool.  Managers with one or more direct reports who are registered users of this tool may request of ar.admin.support@thermofisher.com the ability to generate reports for their groups.

NOTE:  Separately, the IES Data Sciences/Business Intelligence team in the Services Operations department maintain a Power BI dashboard (AR-Enhanced Remote Support Delivery Dashboard) that summarizes weekly report data for the entire Thermo Fisher organization.

After Rescue report generation permissions have been granted, managers can refer to the attached work instructions to generate reports.