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Thermo Fisher Scientific

How do I log in to LogMeIn Rescue and Rescue Lens?

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Issue

How do I log in to LogMeIn Rescue & Rescue Lens?

Environment

Remote Support

GoTo/LogMeIn Rescue & Rescue Lens

Resolution

Login is possible only after access has been granted.

  • Always log in to the AR tool through this hyperlink to the web login interface:
    https://secure.logmeinrescue.com/Account/Login/Sso
  • The C4S platform and the Sales Force ServiceMax platform provide alternate login options.
  • Login is via Thermo Fisher SSO (Single Sign On) using your Thermo Fisher e-mail address.
  • Be sure to choose Launch Desktop Console (do not choose to Launch Rescue Live Lens).
  • Also, your login will fail if you ever begin by launching the desktop version without first having entered your credentials into the web login interface.