How do I log in to LogMeIn Rescue and Rescue Lens?
Issue
How do I log in to LogMeIn Rescue & Rescue Lens?
Environment
Remote Support
GoTo/LogMeIn Rescue & Rescue Lens
Resolution
Login is possible only after access has been granted.
- Always log in to the AR tool through this hyperlink to the web login interface:
https://secure.logmeinrescue.com/Account/Login/Sso - The C4S platform and the Sales Force ServiceMax platform provide alternate login options.
- Login is via Thermo Fisher SSO (Single Sign On) using your Thermo Fisher e-mail address.
- Be sure to choose Launch Desktop Console (do not choose to Launch Rescue Live Lens).
- Also, your login will fail if you ever begin by launching the desktop version without first having entered your credentials into the web login interface.