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Thermo Fisher Scientific

How do I log in to LogMeIn Rescue and Rescue Lens?

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Issue

How do I log in to LogMeIn Rescue & Rescue Lens?

Environment

GoTo/LogMeIn Rescue & Rescue Lens

Resolution

  • Login using the Single Sign On (SSO).
  • Login is possible only after access has been granted.
  • The C4S platform and the Sales Force ServiceMax platform provide alternate login options.
  • Be sure to choose Launch Desktop Console for Rescue Support ONLY (do not choose to Launch Rescue Live Lens).

 

NOTE: Your login will fail if you ever begin by launching the desktop version without first having entered your credentials into the web login interface.