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Thermo Fisher Scientific

How do I obtain support for LogMeIn Rescue and Rescue Lens?

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Issue

How do I obtain support for LogMeIn Rescue & Rescue Lens?

Environment

GoTo/LogMeIn Rescue & Rescue Lens

Resolution

This tool is owned by Samantha Morrissette and John Jameson. Supported and administered entirely from within the IES, LSLPG/GSS, and MSD divisions; IES supports all divisions other than LSLPG/GSS and MSD.  

  1. Email the support team.
  2. Visit the LogMeIn iConnect site and submit a support ticket.

NOTE: Do not contact Thermo Fisher IT or the vendor directly unless it is to request Temporary Admin rights to your device to install the Technician Console.