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Thermo Fisher Scientific

What do I need to begin to provide remote support to customers and to other colleagues?

Issue

What do I need to provide remote support to customers and other colleagues?

Environment

Remote Support

Any and all Thermo Fisher Scientific employees using Windows or MacOS computers.

Resolution

Utilize LogMeIn Rescue & Rescue Lens, aka LMIR aka the Augmented Reality tool aka the AR tool aka SRS - Smart Remote Support (in LSLPG/GSS)

Actions:

  • Do not sign up for the vendor's free 30-day trial account
  • Do not contact the Thermo Fisher IT Service Desk for access
  • Request your access via:
  • Do not contact the LogMeIn/GoTo vendor for support
  • Do not contact the Thermo Fisher IT Service Desk for support; instead, contact ar.admin.support@thermofisher.com