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Thermo Fisher Scientific

What do I need to begin to provide remote support to customers and to other colleagues?

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Issue

What do I need to provide remote support to customers and other colleagues?

Environment

Remote Support

Any and all Thermo Fisher Scientific employees using Windows or MacOS computers.

Resolution

Utilize LogMeIn Rescue Support and Rescue Live Lens, aka LMIR aka the Augmented Reality tool aka the AR tool aka SRS - Smart Remote Support (in LSLPG/GSS)

  1. Request access by visiting the LogMeIn iConnect site.
  2. View the training provided on the iConnect site.
  3. New users will receive a confirmation email once they've been added to the tool. 

NOTE: Do not contact the Thermo Fisher IT Service Desk for support; instead, contact ar.admin.support@thermofisher.com