What do I need to begin to provide remote support to customers and to other colleagues?
What do I need to provide remote support to customers and other colleagues?
Any and all Thermo Fisher Scientific employees using Windows or MacOS computers.
Utilize LogMeIn Rescue & Rescue Lens, aka LMIR aka the Augmented Reality tool aka the AR tool aka SRS - Smart Remote Support (in LSLPG/GSS)
- Do not sign up for the vendor's free 30-day trial account
- Do not contact the Thermo Fisher IT Service Desk for access
- Request your access via:
- MSD & LSLPG colleagues only = send an e-mail request to email@example.com
- IES and colleagues from all other divisions = complete and submit the AR tool access request form:
- Do not contact the LogMeIn/GoTo vendor for support
- Do not contact the Thermo Fisher IT Service Desk for support; instead, contact firstname.lastname@example.org