What do I need to begin to provide remote support to customers and to other colleagues?

Issue

What do I need to provide remote support to customers and other colleagues?

Environment

Remote Support

Any and all Thermo Fisher Scientific employees using Windows or MacOS computers.

Resolution

Utilize LogMeIn Rescue & Rescue Lens, aka LMIR aka the Augmented Reality tool aka the AR tool aka SRS - Smart Remote Support (in LSLPG/GSS)

Actions:

• Do not sign up for the vendor's free 30-day trial account
• Do not contact the Thermo Fisher IT Service Desk for access
• Request your access via:
  • MSD & LSLPG colleagues only = send an e-mail request to ar.admin.support@thermofisher.com
  • IES and colleagues from all other divisions = complete and submit the AR tool access request form:
• Do not contact the LogMeIn/GoTo vendor for support
• Do not contact the Thermo Fisher IT Service Desk for support; instead, contact ar.admin.support@thermofisher.com