PSB-ICSP-1153-Rev A-Integrion Disconnect CM 7-2-10 MUi
Background:
Multiple reports have been received of Integrion HPIC systems experiencing communication disconnects. There have been multiple issues identified that can create this situation related to PC settings and physical configuration. However, for several units no resolution was found to address the communication problem.
An investigation into the root cause has been underway for several years with contributions from software, firmware, electrical, and mechanical engineering. After significant analysis and investigation, we have been unable to isolate a root cause. Recognizing the impact to our customers, a fix that automatically re-establishes communication has been implemented. This fix is now available in the releases of Chromeleon 7.3.2 MUc and 7.2.10 MUi software.
This PSB supersedes PSB-ICSP-1105_-_Rev_A_-_Integrion_Communication_Disconnects.
Recommendations:
It is recommended to install Chromeleon 7.2.10 MUi for customers that are experiencing disconnects.
For customers experiencing disconnects on Chromeleon versions 7.3.0 or 7.3.1, please contact the IC/SP PSE group.
Related PSB: PSB-ICSP-1151-Integrion Disconnect CM 7-3-2 MUc
Attachment(s):
| File | Last Modified |
|---|---|
| PSB-ICSP-1153-Integrion Disconnect CM 7-2-10 MUi.pdf | December 06, 2024 |
| Customer Letter_Integrion Disconnect.pdf | December 06, 2024 |