Downloading and clearing data log
Issue
Downloading and clearing data log. Download Data Log is where the stored historical data is downloaded to a USB device.
Environment
TSX 505
Resolution
Download Instructions
- Selecting the Download Data Log will prompt the user to insert a USB drive, refer to Image 1 for steps 1-4.
- Once the USB drive is inserted, the user is notified that the USB drive has been detected by the system.
- The user then selects Download from the display and once the data download is complete (normally just a few seconds).
- The user is prompted that the data log has been saved to the USB drive.
- If the user sees the Error saving Data Log screen, there is a compatibility issue with the USB drive or the USB drive may have other files on the USB drive that interfere with the download.
- It is recommended that the same USB drive is used for continuous data downloads.
Image 1: Screenshot of prompts for Steps 1-4
User receives an ERROR
- If the user sees the Error saving Data Log screen, there is a compatibility issue with the USB drive or the USB drive may have other files on the USB drive that interfere with the download.
- It is recommended that the same USB drive is used for continuous data downloads.
Image 2: Error message
Clearing the Data Log (after downloading)
- Once the data log has been successfully downloaded, the user will be prompted to clear data log.
- Selecting the clear button will prompt the user for their appropriate Password/Pin is entered.
- The data log will be cleared and the user must select OK.
Image 3: Clear Data Log
