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Thermo Fisher Scientific

Cannot create file SmartVue Client Exception.log

This guide addresses the "Cannot create file 'C:\Program Files\Thermo\Smart-Vue\SmartVue Client Exception.log. Access is denied" error when opening the Smart-Vue client. The error occurs due to insufficient write permissions for the logged-in user. To resolve, log in as an Administrator, locate the client installation directory, adjust folder security settings to allow write permissions for users or authenticated users. Consult IT for specific security policies.

Issue

When attempting to open the Smart-Vue client, receive the error “Cannot create file "C:\Program Files\Thermo\Smart-Vue\SmartVue Client Exception.log. Access is denied."

Environment

Smart-Vue client

Resolution

Refer to the attached document for instructions when receiving this error.