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Thermo Fisher Scientific

Connection error - Connection not authorized check license conditions

This troubleshooting guide addresses the "Connection error: Connection not authorized; check license conditions" error in Smart-Vue client login. The error usually occurs due to mismatched server and client software versions. The article provides steps to verify the versions and lists allowed pairings for Smart-Vue 2.x versions. If versions don't match, uninstall the mismatched client and reinstall using the correct version CD.

Issue

Connection error: Connection not authorized; check license conditions

Environment

Smart-Vue 2.x

Resolution

Refer to the attached document for instructions on troubleshooting this error.

 

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