IR5098 - Rev 00 - Introducing the New PSE Customer Self-Service Support Portal (Freshdesk)
Description:
Starting August 19, 2022, the product support engineering team (PSE) will transition to the Freshdesk self-service portal. Freshdesk is a new customer relationship management (CRM) system to help support Molecular technical support questions from customer care channels worldwide.
Technical support questions reported through customer care channels worldwide will be submitted through the new Freshdesk self-service portal. The new Freshdesk portal will replace the legacy problem report form.
Refer to the attached factory communication and how-to documents.
Environment:
- FTIR
Attachment(s):
| File | Last Modified |
|---|---|
| IR5098 Introducing the New PSE Customer Self Service Support Portal (Freshdesk).pdf | August 17, 2022 |
| How to sign up to the Freshdesk portal.pdf | August 17, 2022 |
| How to Submit a Ticket in Freshdesk.pdf | August 17, 2022 |
| How to check ticket status.pdf | August 17, 2022 |