How to Connect With Your Support Technician Using the LogMeIn Rescue Calling Card
Topic
The LogMeIn Rescue Calling Card is a small application on your computer that lets your support technician connect to your device safely and quickly. Follow the steps below to start your remote support session.
Environment
LogMeIn Rescue Remote
Steps to Start Your Support Session
- Open the calling card. (This may be an icon on your desktop or you can search for it in the Windows Start Menu)
- Click Connect or Request Support. This sends a message directly to your support technician letting them know you are ready.
- Technician will accept your request on their end. You may see a prompt asking for permission to start the session. Click Allow, Yes, or Ok.
- Approve the necessary prompts.
During the connection, you may see pop-ups such as:
- "Allow remote control"
- "Run this application"
- "Do you want to allow this app to make changes?"
Troubleshooting Tips
I don’t see the Calling Card
-
Check your desktop or application list again.
-
Restart your computer and look for it.
-
If it’s missing, your technician can send you a new installation link.
I clicked Connect, but nothing is happening
-
Make sure you are connected to the internet.
-
Wait a few moments — sometimes it takes a few seconds to appear.
-
Close and reopen the Calling Card and try again.
The session disconnected
-
Ensure your internet signal is stable.
-
Reopen the Calling Card and click Connect again.