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Thermo Fisher Scientific

Chromeleon is not recognizing license

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Issue

Chromeleon is not recognizing my license

Environment

  • Chromeleon 6
  • Chromeleon 7

Resolution

Proceed with these steps only if you are a full Chromeleon customer.

Chromeleon 7
  1. Check to make sure your License Dongle is in the computer in a USB 2.0 (not labelled SS, or blue). Unplug and replug to make sure the computer reacts to recognizing the dongle.
    1. If it is not recognized in multiple ports of the computer, contact a technical support technician to issue you a replacement.
  2. Go to the Start Menu, Thermo Chromeleon 7 folder, Administration Console.
  3. Under License Manager, go to Update License File.
  4. Your License File should be located under C:\ProgramData\Dionex\Chromeleon\
    1. If you can’t locate your license file, contact a technical support technician with your dongle serial number and ask for the license file.
    2. Once received, save the license to the C:\ProgramData\Dionex\Chromeleon, and follow the steps above.
  5. Close the Administration Console.
  6. Restart your computer.
  7. Open Chromeleon.
  8. If you are still getting a license error, contact a technical support technician.
Chromeleon 6
  1. Check to make sure your License Dongle is in the computer in a USB 2.0 (not labelled SS, or blue). Unplug and replug to make sure the computer reacts to recognizing the dongle.
    1. If it is not recognized in multiple ports of the computer, contact a technical support technician to issue you a replacement.
  2. Open Chromeleon 6.8, Help, About Chromeleon Client, Preferences.
  3. Check and verify the Key Code is entered and correct, and you have selected DONGLE.
    1. If you do not have the key code, contact a technical support technician with your dongle serial number and ask for the license key code.
  4. Press OK. Close Chromeleon.
  5. Restart your computer.
  6. Open Chromeleon.
  7. If you are still getting a license error, contact a technical support technician.