Unrecognized database format C:\ProgramData\iTEVA\Sysdata\Cid_ms32.tja

Issue

Unrecognized database format C:\ProgramData\iTEVA\Sysdata\Cid_ms32.tja

Environment

• iCAP 6000 Series

Resolution

1. Rename the current "Cid_ms32.tja" located in this location: C:\ProgramData\iTEVA\SysData to something like "Cid_ms32_org.tja"
2. Copy in a fresh copy of this file linked here: Cid_ms32.tja to this same location: C:\ProgramData\iTEVA\SysData 

Cause

Journal file has become corrupted