Communication issues

Issue

Integrion unable to communicate with Chromeleon.

Environment

• Integrion models:
  • 22153-60301
  • 22153-60302
  • 22153-60303
  • 22153-60304
  • 22153-60305
  • 22153-60306
• Chromeleon

Resolution

1. Incorrect USB connections:

Solution: Check the USB connections. The Dionex Integrion should be connected by a USB cable to the PC on which Chromeleon is installed.

2. System not configured in Chromeleon:

Solution: Verify that the system is configured in Chromeleon and is assigned to an instrument.

3. Microsoft Windows power management option turned off power to USB devices in the system:

Solution: When the power management option is enabled, the PC automatically turns off power to USB devices that are idle. 

Cause

• The system not being configured.
• Incorrect USB connection.
• The USB option is turned off.