USB Disconnection Issues

• Check the BIOS settings to ensure settings are optimal for use.
• Confirm the latest BIOS version.

1. To bring up the Run dialog box, press Windows key + R key.

2. In the run dialog box, type regedit to access the Registry Editor.

3. Click on: HKEY_LOCAL_MACHINE\HARDWARE\DESCRIPTION\BIOS to see the BIOS settings and version. 

• Verify the drivers are up to date. 

1. Navigate to Dell Support Homepage

2. Input Service Tag number. This number will be located on your computer. 

3. Select SEARCH.

4. Select 'Drivers & Downloads' located in the center of your screen below your computer model details. 

5. Locate the "Manually find a specific driver for your computer" and click on FIND DRIVERS.

6. Select "Show downloads for only THIS PC..." 

NOTE: Do not use the "Let Dell automatically find driver updates for you" option. 

6. A comprehensive list of all available uploads will appear. 

7. Select the ACTION you wish to proceed with by clicking on DOWNLOAD. 

8. Recommendations on how to update/download:

• Download all files onto local Hard drive in a Sub-Folder.
• Extract all files into individual folders, do not run it from a compressed file(s).
• Update latest BIOS.
• Check BIOS settings according to the latest published PSB.
• Continue with the mainboard related drivers.
• Start with Chipset driver.
• Only one driver at a time.
• Restart computer. 

• Confirm that Windows is up to date. 

1. Click the Start or Windows button, located usually in the lower-left corner of your computer screen.

2. Click Settings.

3. Click System.

4. Click About located in the lower left of the screen. The resulting screen shows the edition of Windows. 

5. Confirm Windows version under 'Windows Specifications.' 

6. Click Check for updates and update as needed. 

• Confirm that Chromeleon is up to date.