System showing zero ion counts
Issue
IC System showing zero Ion counts, (0%) on a new EG cartridge.
Environment
All of the reagent-free Ion chromatography systems
Resolution
- Find the latest firmware and update it from the service manager in the software apply a a concentration value on the EG and monitor the current-voltage value in the software command, check the change in the current value when you change the concentration applied values.
- If this still showing zero value, EG control board need to be checked and replaced.
Cause
- System not recognizing the EG cartridge because of its firmware
- Faulty EG control board/power supply