Skip to main content
Thermo Fisher Scientific

System showing zero ion counts

Issue

IC System showing zero Ion counts, (0%) on a new EG cartridge. 

Environment

All of the reagent-free Ion chromatography systems

Resolution

  1. Find the latest firmware and update it from the service manager in the software apply a a concentration value on the EG and monitor the current-voltage value in the software command, check the change in the current value when you change the concentration applied values. 
  2. If this still showing zero value, EG control board need to be checked and replaced.

Cause

  • System not recognizing the EG cartridge because of its firmware
  • Faulty EG control board/power supply

 

  • Was this article helpful?